topic Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g in Get Support

MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

Galaxynote20 — Tue, 18 Nov 2025 00:16:30 GMT

Good day everyone,

I just got the Galaxy note 20 5g. The mobile data connectivity is awful on this phone! it disconnects everywhere. even when i get in my car it goes off. when i walk in a budling or the house, it goes off. i have to restart phone and/or mobile data all the time. is this an issue that is common with these phones with the public mobile network? is this a samsung issue with this phone? i read somewhere that people are manually writing the APN settings. can anyone help me get the correct APN information (if this is the way to fix this problem) so I can try this. Will greatly appreciate any help you can provide. Thank you.

Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

softech — Mon, 17 Nov 2025 15:08:52 GMT

@Galaxynote20

please start with the simple fix. Reboot your phone and Reset network settings.

if that still does not work well, compare with the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

Galaxynote20 — Mon, 17 Nov 2025 15:20:09 GMT

Hi softech! thanks for quick reply. i did try everything under the sun suggested up until network setting reset. thanks for this information. i will check it out. quesiton. i do not understand this line: APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
(might need to include DUN for hotspot, please note case sensitive) how would i know which one to use? could you kindly please write for me the correct text for each option, including the DUN. i am not tech savvy so i dont want to make mistake. will greatly appreciate it very much. thank you.

Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

softech — Mon, 17 Nov 2025 15:31:27 GMT

@Galaxynote20

for APN type, enter

default,mms,agps,supl,fota,hipri

Also, change the network type to LTE or 4G first to make sure it works. Note 20 5G might not work well on PM's network

Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

Galaxynote20 — Mon, 17 Nov 2025 15:42:34 GMT

Thank you! i will try this. so this is a regular problem with note 20 5G and PM then? how about Note 9? I think if this does not work then i will get a note 9 phone. any insight on note 9 would be appreciated. thanks.

Re: MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

softech — Mon, 17 Nov 2025 15:50:45 GMT

hi @Galaxynote20

both Note 9 and Note 20 works on PM's network. It is just that Note 20 might not work well on PM's 5G network, but it has no problem with the LTE/4G network (Note 9 does not have 5G itself, so it uses LTE/4G)

Again, the network issue usually would be cleared up with a click on Reset Network Settings or with updating the APN settings. If you still have trouble with your data at your particular location, it could then be a local network issue, but test with your Note 9 as well (and make sure you Reset Network settings and update APN there too), and test in different area