Double charged

Ryver — Mon, 17 Nov 2025 15:40:36 GMT

I switched plans for more data and am still being charged for the other plan and the new plane since July . It shows on my visa but it doesn’t show on my profile payments . It’s a ghost plan now and I don’t know how to stop the payments

Re: Double charged

hTideGnow — Sun, 16 Nov 2025 19:17:58 GMT

hi @Ryver did you actually activated 2 accounts?

ask PM support agent to check. Submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Double charged in Get Support

Double charged

Re: Double charged