topic Re: Cannot Log in to My Account in Get Support

Cannot Log in to My Account

Verutis — Mon, 17 Nov 2025 13:30:29 GMT

Cannot log in to my account.

softech — Mon, 17 Nov 2025 13:33:32 GMT

did you try Forgot Password or Forgot Login link ?

If you still cannot login, generally, you need to use this link private message CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Verutis — Mon, 17 Nov 2025 13:52:48 GMT

I have no service.

I attempted login to investigate. Forgot password.

Reset password successful.

Entered new login credentials. System informed sent one time code to phone.

As previously mentioned, I have no phone service.

So, no code no login.

Thank you

CSA_PM — Mon, 17 Nov 2025 14:07:47 GMT

Hello @ Verutis,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Tutty — Wed, 26 Nov 2025 00:44:48 GMT

Hello I have problem log on in my account