topic Re: Service cancelled, New SP engaged, Refund Request, Remove my CC in Get Support

Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 21:57:28 GMT

Public Mobile has closed my account due to me changing provider today, so I can't login there anymore. I want the money I prep-paid on Nov 13, 2025 refunded for the services not delivered on Nov 15, 2025. Thereafter, I want my CC removed from Public Mobile's system.

Thank you

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

hTideGnow — Sun, 16 Nov 2025 21:58:33 GMT

Sorry @WDemon

PM is a prepaid carrier and no refund. If you leave early in your cycle, they won't refund you the money

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 22:10:27 GMT

Thanks for the helpful info! I will immediately file a dispute with my CC company, and complaints with the CRTC, CCTS, and the Office de la protection du consummateur for services not delivered.

I want to open a ticket to formally request a refund for the services not delivered in good faith.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

hTideGnow — Sun, 16 Nov 2025 22:14:20 GMT

hi @WDemon

PM has prepaid plans like other carriers that offering the same prepaid service, and they all provide no partial refunds for early departure

but you can message them directly if you want to try

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

hairbag1 — Sun, 16 Nov 2025 22:26:05 GMT

@WDemon

if you're new cell provider is in the Telus family, you might run into problems if you initiate "charge back" proceedings.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 22:33:20 GMT

Thank you, ticket #6 in the past 24 hours is now filed.
To be clear, the services I pre-paid for were not provided, so I am by law, due a refund.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

hairbag1 — Sun, 16 Nov 2025 22:38:32 GMT

@WDemon

have your legal team explain what this means.. (clipped from Terms of Service)

Can I receive a refund of unused funds if I cancel my service?
Funds added to your account are non-refundable. After ninety days with no active rate plan, your account will be automatically
deactivated and all unused funds will be lost.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 22:43:52 GMT

Provincial law trumps illegal practices, policies and contracts such as demanding payment for services not provided...so do credit card companies. Cheers just the same for the legal advice.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 22:58:16 GMT

Thank goodness no, not in the Telus family whatsoever.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 22:58:42 GMT

Please tell your legal team that PM just agreed in writing to refund my money in 3-5 business days for pre-paid services not provided. Looks like our legal teams are better than yours. Maybe read up on consumer protection law.

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

WDemon — Sun, 16 Nov 2025 23:10:21 GMT

It was not early in the cycle, the cycle had not begun as my telephone service stopped as of the rollover date (as if it had not been paid -- but I had prepaid two days earlier -- therefore I'm entitled to a refund by law. Thanks to your links, they have agreed in writing to refund the payment in 3-5 business days.

THANK YOU! 😊

Re: Service cancelled, New SP engaged, Refund Request, Remove my CC

hairbag1 — Sun, 16 Nov 2025 23:20:28 GMT

@WDemon

happy to hear you get a refund. The terms of service seemed to indicate you wouldn't get a refund but they must have decided otherwise, in your case. Good luck wherever you go...we'll be here when you return. 😎