topic Re: Can’t login & can’t update my 2-Factor Verification on login page in Get Support

Can’t login & can’t update my 2-Factor Verification on login page

MillieB1 — Sun, 16 Nov 2025 21:12:26 GMT

Posting this from a new account with no phone number. I’m trying to login to my actual account but I can’t even though I enter the right password, I have 2SV turned on and my email is one that I don’t use or have access to and my phone number is my old one and isn’t in service. Can someone please help me?

Re: Can’t login & can’t update my 2-Factor Verification on login page

hTideGnow — Sun, 16 Nov 2025 21:17:42 GMT

hi @MillieB1

why will you have an account with no phone number?

sound like you need PM support agent to help to sort it out. You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t login & can’t update my 2-Factor Verification on login page

MillieB1 — Sun, 16 Nov 2025 21:22:18 GMT

Hi I’m using this one just to access the community feature because I can’t login on my original one

Re: Can’t login & can’t update my 2-Factor Verification on login page

hTideGnow — Sun, 16 Nov 2025 21:27:48 GMT

hi @MillieB1 you can still use this login to click the message link to private message PM support agent

topic Re: Can’t login &amp; can’t update my 2-Factor Verification on login page in Get Support

Can’t login & can’t update my 2-Factor Verification on login page

Re: Can’t login & can’t update my 2-Factor Verification on login page

Re: Can’t login & can’t update my 2-Factor Verification on login page

Re: Can’t login & can’t update my 2-Factor Verification on login page

topic Re: Can’t login & can’t update my 2-Factor Verification on login page in Get Support