topic Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work? in Get Support

Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

DKiPhone13 — Sun, 16 Nov 2025 01:02:59 GMT

Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work?

I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t working, I can’t input the 2FA code. Can an employee please check my account and resolve this? I want my physical SIM card I ordered to be able to receive text messages and receive phone calls.

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

Handy1 — Sun, 16 Nov 2025 01:08:36 GMT

@DKiPhone13 No worries private message support they can help you get it fixed

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

DKiPhone13 — Sun, 16 Nov 2025 01:55:35 GMT

That link doesn't work for me, it requires me to receive a 2FA code to my number, but my e-sim and physical sim card I ordered can't send/receive text messages or calls. Basically nothing is working for my subscription, and I want to resolve it.

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

hTideGnow — Sun, 16 Nov 2025 02:35:20 GMT

hi @DKiPhone13 use this, no 2FA needed , this is the link to direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

DKiPhone13 — Sun, 16 Nov 2025 06:10:32 GMT

The customer support agen's reply to me doesn't work. They tell me steps on how to register my physical sim card number to my account, however I can't get to that step because they requires me to input my 2FA code through text message.

However, my e-sim never worked (can't receive/make text messages or calls), and my physical sim can't receive/make text messages or calls, so I am unable to complete the steps to activate my physical sim card. My phone line is still unable to receive/make text messages or calls, it is completely not functioning still.

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

DKiPhone13 — Sun, 16 Nov 2025 06:14:05 GMT

Can a customer support agent please activate my physical sim card? I am unable to log into my account to activate it, because it requires me to input my 2FA text code, but my e-sim I originally selected never worked

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

DKiPhone13 — Sun, 16 Nov 2025 17:32:29 GMT

Hi, I still don't have any cell service. Can a Public Mobile employee please activate my physical sim card? I have posted my physical sim card number in my support ticket.

It has been 20 days with no cell service on my e-sim or physical sim card that I ordered.

Re: Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

hTideGnow — Sun, 16 Nov 2025 17:50:23 GMT

hi @DKiPhone13

in your the situation , we gave you a link to message support. that is the most we can help at this point , please message them and wait for the reply