topic Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it. in Get Support

3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

em112 — Sun, 16 Nov 2025 04:36:01 GMT

Hi,

I raised a question privately months ago and haven't got a response.

My whole family is on PM. I constantly get bad service in the Wasaga/Collingwood area in Ontario. My sister is also on PM, and she has the iPhone 13 Pro. She gets 5G and I get 3G when our phones are right beside each other in Wasaga. The phone case is confirmed not an issue, I even tested it by taking off the case.

Can someone advise? I went to Apple today and they ran software and hardware tests on my phone - everything is working normal.

3G service is basically no service (besides calling).

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

computergeek541 — Sun, 16 Nov 2025 04:40:48 GMT

@em112 wrote:
My whole family is on PM. I constantly get bad service in the Wasaga/Collingwood area in Ontario. My sister is also on PM, and she has the iPhone 13 Pro. She gets 5G and I get 3G when our phones are right beside each other in Wasaga. The phone case is confirmed not an issue, I even tested it by taking off the case.
Can someone advise? I went to Apple today and they ran software and hardware tests on my phone - everything is working normal.
3G service is basically no service (besides calling).

The 3G network isn't just calling. The 3G network is (still) fully capable of providing all of calling, data, and text messaging services. Check the settings menu to ensure that 3G isn't set as the preferred network type.

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

hTideGnow — Sun, 16 Nov 2025 04:43:24 GMT

hi @em112

did you try swapping the sim cards and see any difference?

you can also submit a ticket with PM support agent and ask them to refresh your account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

umnikke8 — Sun, 16 Nov 2025 04:51:44 GMT

Something certainly seems wrong. Is there a physical sim you could temporarily swap from one of your family members phones to test and see if the connection changes? And just to make sure we're clearly understanding, the phone is showing 3G as the connection in the status bar?

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

SKSuh — Sun, 16 Nov 2025 15:14:02 GMT

Have you checked that the misbehaving device has the network selection set to 5G Auto?

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

em112 — Sun, 16 Nov 2025 16:02:30 GMT

Yes, it is on 5G Auto 24/7

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

em112 — Sun, 16 Nov 2025 16:03:08 GMT

I can, but I am assuming it wouldn't change. I had bad service when I got the phone, so I bought another SIM card just in case. Same issue.

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

em112 — Sun, 16 Nov 2025 16:04:10 GMT

Have you tried fast.com while on 3G? Its bits not even kbps.

Re: 3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

umnikke8 — Sun, 16 Nov 2025 17:08:03 GMT

It's sounding like your account is somehow misprovisioned. I'd contact support directly and see if they can look into your account.