topic Re: Cannot receive or make calls in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91711#M94774 <P>What about texting or data? Does your self-serve account say active?</P> Fri, 11 Nov 2016 21:42:45 GMT NDesai 2016-11-11T21:42:45Z Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91706#M94773 <P>Hello ,</P><P>&nbsp;</P><P>I recently switched my plan from Canada-wide to Province-wide calls but cannot receive or make any calls at the moment.&nbsp;</P><P>&nbsp;</P><P>Please advise</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P> Tue, 04 Jan 2022 23:14:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91706#M94773 nahraf_ila 2022-01-04T23:14:59Z Re: Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91711#M94774 <P>What about texting or data? Does your self-serve account say active?</P> Fri, 11 Nov 2016 21:42:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91711#M94774 NDesai 2016-11-11T21:42:45Z Re: Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91724#M94775 <P>Yes, it says active. I removed the texting option but data seems to work just fine.&nbsp;</P> Fri, 11 Nov 2016 21:54:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91724#M94775 nahraf_ila 2016-11-11T21:54:58Z Re: Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91741#M94776 <P>Try removing the sim and rebooting your phone.&nbsp;</P><P>&nbsp;</P><P>If that doesn't work, it might be something in the backend. So get in touch with one of the staff member:&nbsp;<A href="http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858" target="_blank">http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858</A></P> Fri, 11 Nov 2016 22:19:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91741#M94776 NDesai 2016-11-11T22:19:15Z Re: Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91747#M94777 <P>Thanks. Will do. Sorta new to this, but how can you exactly tell who's a staff member?</P> Fri, 11 Nov 2016 22:23:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91747#M94777 nahraf_ila 2016-11-11T22:23:08Z Re: Cannot receive or make calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91751#M94778 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/12804">@nahraf_ila</a> wrote:<BR /><P>Thanks. Will do. Sorta new to this, but how can you exactly tell who's a staff member?</P><HR /></BLOCKQUOTE><P>Here are the details:&nbsp;<A href="http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452" target="_blank">http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452</A></P> Fri, 11 Nov 2016 22:27:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-receive-or-make-calls/m-p/91751#M94778 NDesai 2016-11-11T22:27:31Z