topic Reactivating an account in Get Support

Reactivating an account

Sophia277 — Sat, 15 Nov 2025 20:40:36 GMT

I want to reactivate my account and phone number. And update the payment info on my account. I have tried everything.

Re: Reactivating an account

Sansan — Sat, 15 Nov 2025 20:45:39 GMT

How long ago was account suspended for? If its within 90 days, just log into your Mr Account at the link below and click to make a payment to resume services.

https://myaccount.publicmobile.ca/en/account/payment/funds/card.

You can also change your account information there.

If you can't log into your account, then ask PM to assist with login so that you can update the account information.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reactivating an account

hTideGnow — Sat, 15 Nov 2025 20:45:54 GMT

hi @Sophia277 what have you tried and what error you got?

call 1-855-4PUBLIC and see if system can find your account

or ask PM support agent to help , you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage