topic Not all plans showing when changing subscription in Get Support

Not all plans showing when changing subscription

rhyspat1234 — Sat, 15 Nov 2025 22:56:18 GMT

I had a basic Canada Wide subscription and recently changed it to a Canada-Us-Mexico plan as I was vacationing in Mexico. I am now back from vacation and want to change back to my basic Canada Wide plan but the app only shows the Canad-Us-Mexico plans (no Canada only plans).
Why can’t I downgrade?. Do I have to cancel my contract and make a new one ?. Maybe time to switch providers.

Re: Not all plans showing when changing subscription

hTideGnow — Sat, 15 Nov 2025 20:26:46 GMT

hi @rhyspat1234 that is normal

the plans offered is based on your current profile, you might not get back your original plan. you can only change to what offered for you

Re: Not all plans showing when changing subscription

rhyspat1234 — Sun, 16 Nov 2025 01:13:16 GMT

Thanks for the answer.
Seems odd that I’m now locked in to only high tier plans now.
WARNING to those thinking you can switch to any of the plans that are on the website if you think you might be able to go back, you can’t.

Public Mobile if you are monitoring this, I will be switching the 4 people that I have on plans to another provider if this stays like it is

Re: Not all plans showing when changing subscription

hTideGnow — Sun, 16 Nov 2025 01:43:34 GMT

hi @rhyspat1234 what plan you have now?

yes it is harder to downgrade but not impossible. just check back Weekly for new offers, especially Black Friday is coming