Two factor authentication phone number

Caitmitchell1 — Mon, 10 Nov 2025 21:04:04 GMT

The phone number for the confirmation code no longer exists so I can’t log in. I can’t seem to figure out how to connect to a customer service agent

Re: Two factor authentication phone number

softech — Mon, 10 Nov 2025 21:06:55 GMT

@Caitmitchell1

see if you can get the code via email and then update the phone number yourself.
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

If you can login with the 2FA sent to email, then you can go to Profile > Manage EverSafe ID and then update the phone number

if you cannot get the code via email, then ask PM CS agent to update the phone number for you. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Two factor authentication phone number

Caitmitchell1 — Sat, 15 Nov 2025 20:09:03 GMT

Thank you! I will try these😊

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Two factor authentication phone number

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Re: Two factor authentication phone number