topic Re: New Sim Card in Get Support

New Sim Card

Diana20 — Sat, 15 Nov 2025 23:28:56 GMT

I purchased a sim card from the website on November 8, and I have not received it in the email. According to your website, it should take 2 business days to come, and I have been waiting over a week for it. Can someone please look into this problem for me, I will be awaiting for a response,.

Re: New Sim Card

Socrates8567 — Sat, 15 Nov 2025 18:10:26 GMT

Hello.

Please remove email from post. Click on top corner arrow and edit.

It can take up to 4 weeks to get in the mail with Canada Post.

Contact a csa if you want to discuss.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Sim Card

slusagm — Sat, 15 Nov 2025 18:18:44 GMT

Ask PM to check and arrange resend

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: New Sim Card

Dunkman — Sat, 15 Nov 2025 18:59:18 GMT

@Diana20

Common misconception for customers. The SIM card will be shipped within 2 business days and then take up to 10 business days to arrive.

If more than 10 business days, then contact customer service agent.

If you need SIM card more urgently, you could purchase via Amazon.ca (prime shipping) or pick up in store at corporate Telus and Koodo stores. Keep the receipt and often CSA will reimburse the cost.