topic Re: Refund in Get Support

Refund

AngelaPelchat — Sat, 15 Nov 2025 23:27:15 GMT

Hi, l received a new sim card but it doesn't work in my phone or anyone else's phone so it obviously bad. So l had to go back with my old provider how do l get a refund from public mobile?

Thanks

Re: Refund

slusagm — Sat, 15 Nov 2025 18:46:30 GMT

You don't need to go back to old carrier, just ask PM to provide you need one. Or if you already activated a PM account, could be just sim provisioning issue and not a bad sim

Work with PM for a solution. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Refund

AngelaPelchat — Sat, 15 Nov 2025 18:53:37 GMT

Unfortunately l've already signed up with Virgin Mobile l just PM to port my number to Virgin. Thank you for the information