topic Re: Hero plan in Get Support

Hero plan

Joronoy — Fri, 14 Nov 2025 18:24:03 GMT

I have the Hero plan, which I have had for quite a while. I can't find what it includes. I know it isn't offered any more, but I want to know what is in it to begin with, so I know if I need to upgrade. At least I think it is called the Hero Plan as that is all I see when I look at my current subscription. What is in the Hero Plan?

Re: Hero plan

Dunkman — Fri, 14 Nov 2025 18:51:58 GMT

@Joronoy

Public mobile website will show hero plan at times. Not a specific plan. Click on Subscriptions and Add on Tab and it should show your plan details.

Re: Hero plan

Joronoy — Fri, 14 Nov 2025 22:00:51 GMT

I have been looking and nowhere does it tell me all it says is Hero Data Plan. I cannot find what I have in my plan. I look in Subscriptions and nowhere does it tell me what I have in my plan.

Re: Hero plan

Dunkman — Sat, 15 Nov 2025 16:42:54 GMT

@Joronoy

@Joronoy wrote:
I have been looking and nowhere does it tell me all it says is Hero Data Plan. I cannot find what I have in my plan. I look in Subscriptions and nowhere does it tell me what I have in my plan.

The website has caching issues. Maybe try to clear cache, incognito mode or a different web browser. Or a different device. Or try the PM app itself.

If still having issues, then you can contact customer service agent. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket for CSA help. It will take at least a few hours to respond.

Re: Hero plan

Joronoy — Sat, 15 Nov 2025 18:30:39 GMT

Appreciate the info. I always clean my cache. I tried in a private browser also and different ones and still shows the same so i have put in a ticket.
Thank you.