topic Re: Live chat with a CS agent in Get Support

Live chat with a CS agent

RossR — Thu, 07 Nov 2024 16:05:28 GMT

Hello, I created a ticket three days ago and since then I have gotten three replies from PM, one a day. Three days, three messages and it's just can you confirm your number, then the next day, can you confirm your email, then AGAIN can you confirm your number... is there no way to have live chat with a live agent at Public Mobile?

Re: Live chat with a CS agent

Handy1 — Thu, 07 Nov 2024 16:17:50 GMT

@RossR No sorry no live support with PM you just have to work with them thru private message unfortunately

Re: Live chat with a CS agent

hairbag1 — Thu, 07 Nov 2024 16:29:16 GMT

@RossR

they need that info to confirm your identity. Give them as much info as you can ie: ph #, account #, PM pin #, name on account, last renewal date...etc.

Re: Live chat with a CS agent

sergiop — Sat, 15 Nov 2025 13:50:13 GMT

my account is not sis not secure