topic Re: Transfer of my original cell number in Get Support

Transfer of my original cell number

Bethogilvie — Sat, 15 Nov 2025 07:15:31 GMT

When I changed from Telus to Public Mobile I was told I could transfer my cell number But I have been unable to do so. Please advise. Thank you Beth

slusagm — Sat, 15 Nov 2025 02:55:05 GMT

you can for sure transfer from Telus to PM. Did you choose to transfer when you going through the subscription?

did you request and just waiting for transfer to complete or you just don't know how to request transfer?

hTideGnow — Sat, 15 Nov 2025 02:57:58 GMT

have you requested porting in the phone number?

if you have trouble porting in, ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Bethogilvie — Sat, 22 Nov 2025 15:54:32 GMT

Transfer was successful.