topic Re: Coverage in Get Support

Coverage

GAJ — Sat, 15 Nov 2025 07:19:44 GMT

I will be in the USA for a period of 10 days. Does my current plan cover this ?

edited by computergeek541: changed category label as discussion isn't related to the self serve account/My Account

Re: Coverage

porcupine — Fri, 14 Nov 2025 23:51:51 GMT

What plan do you have is it Canada 🇨🇦, us,Mexico if so don't forget to turn on roaming yes you will be good

Re: Coverage

BKNS27 — Fri, 14 Nov 2025 23:57:21 GMT

@GAJ

Only if you have the Canada/USA or Canada/USA/Mexico plan.

If you have the Canada wide plan then you need to purchase a USA add-on.

With Roaming enabled in your cellular settings. Sometimes you will need to manually connect to AT&T, T-Mobile or Verizon.

Also, since USA decommissioned 3G. Your phone must be VoLTE compatible to make calls. Check to see if your phone is compatible.

https://www.publicmobile.ca/en/get-help/articles/volte

If not compatible, you can use a VoIP app like TextNow or Fongo or WhatsApp (if both parties have it app).

Re: Coverage

slusagm — Fri, 14 Nov 2025 23:53:19 GMT

Yes, if you have a Canada-US or Canada-US-Mexico plan

check it out yourself. Login My Account, go to Subscription & addons page and it will show you the plan details

Re: Coverage

hairbag1 — Sat, 15 Nov 2025 00:55:01 GMT

@GAJ

even if your current plan is Canada only, you can still buy a 15 or 30 Day US talk/text/data Roaming add-on for use whilst in USA. Log in to your Public Mobile account > Shop Add-ons...you'll find a menu of add-ons. Check the US Roaming 15 or 30 day options.

If you happen to have at least 10 Reward Points in your account, have a look at Rewards > Catalogue to see the menu of Roaming add-ons available using Points you can redeem.

Remember ...you MUST have a VoLTE enabled cellphone that is recognized by Public Mobile in order to be able to use talk functions in USA.