topic Re: Payment change in Get Support

Payment change

Tafffy-Brin — Fri, 14 Nov 2025 22:45:02 GMT

Re: Payment change

slusagm — Fri, 14 Nov 2025 22:29:45 GMT

what was the question?

if you want t ok know how to update credit card on the system, login My Account, go to Payment -> Manage Subscription -> Update Payment Method and you can update it there

Re: Payment change

hTideGnow — Fri, 14 Nov 2025 22:29:47 GMT

HI @Tafffy-Brin

do you have payment update trouble?

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payment change

hairbag1 — Fri, 14 Nov 2025 22:31:17 GMT

@Tafffy-Brin

if you're looking to update payment card...log in using the app > Payment > scroll down to find Update Card Information. You'll be able to update your payment card there.