topic Re: Answering service in Get Support

Answering service

DALECR — Fri, 14 Nov 2025 20:53:15 GMT

As soon as I answer a call on my flip phone it automatically goes to the answering service instead of letting me answer the call. How can I disconnect the answering service?

Re: Answering service

Chalupa_Batman — Fri, 14 Nov 2025 20:57:05 GMT

Hello @DALECR

Your flip phone may not be usable with Public Mobile anymore as they are slowly removing the 3G network.

Check your IMEI number on this link. See if it can work properly on the network.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Answering service

hTideGnow — Fri, 14 Nov 2025 21:09:43 GMT

hi @DALECR

are you in Manitoba?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

If you phone has VoLTE and is compatible with PM VoLTE, you shouldn't be impacted at all. Check here:
https://www.publicmobile.ca/en/get-help/articles/volte

But if your phone is not not on PM's VoLTE whitelist, and if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted as much but the voice calls quality might still degraded.

https://www.publicmobile.ca/en/get-help/articles/850-turndown