topic Re: residential address issue in Get Support

residential address issue

ArtA100 — Fri, 14 Nov 2025 22:57:18 GMT

Hello, dear Public Mobile customers!

I cannot enter my real residential address in Canada, Ontario.

Whatever I do either in profile or shipping SIM - it always shows that my address is wrong!

How such issue can be resolved?

Thank you in advance

Re: residential address issue

hTideGnow — Fri, 14 Nov 2025 18:57:11 GMT

HI @ArtA100

if you want to buy an eSIM, it is quicker and cheaper to buy at Amazon for $5
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

But if you want to fix the address issue, ask PM support agent to manually add the address for you.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: residential address issue

ArtA100 — Fri, 14 Nov 2025 20:42:43 GMT

Ok, I found the approximate problem that may be useful to somebody..

My address is assigned to my name in a browser as well as my spouse.. PM was telling my address is wrong until I used my spouse name instead of my own.. 🙂 After I submitted same address using her name - all was OK!

After I submitted right address - I just changed and saved my name as Account name. Finally my correct address appeared as a shipping address as well as in my profile! What was the real issue with a system I have no idea, but something related to browser saved data for automatic fields filling..