topic Re: Phone plans in Get Support

Phone plans

Joronoy — Wed, 12 Nov 2025 03:56:14 GMT

Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Re: Phone plans

Sansan — Wed, 12 Nov 2025 04:05:57 GMT

With the Canada-US, Mexico plan you use your phone for calls and data just as you would at home.

Re: Phone plans

computergeek541 — Wed, 12 Nov 2025 04:06:14 GMT

@Joronoy wrote:
Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Calls work to any of the 3 countries while you're in any of the 3 countries.

Re: Phone plans

hairbag1 — Wed, 12 Nov 2025 04:39:24 GMT

@Joronoy

point to consider...for talk whilst in US only, you MUST have a cell that is VoLTE enabled and recognized by Public Mobile as VoLTE ready. Here's a link for some further reading with a devise compatibility checker at bottom of page.

https://www.publicmobile.ca/en/get-help/articles/volte

You don't necessarily need a VoLTE enabled cell in Canada or Mexico as we still have 3G for calling.

Another point to consider...when you return from Mexico, you may not be able to easily downgrade plans to something cheaper. Your current plan might not even be available.

Re: Phone plans

Joronoy — Fri, 14 Nov 2025 18:07:56 GMT

Thank you, hairbag1, this was something I would not have known. I have no plans to head to the US, but this is very good to know. I did check my phone and it is not compatible. How do we know if we upgrade our phone what to get that would be compatible?

Re: Phone plans

hairbag1 — Fri, 14 Nov 2025 21:33:02 GMT

@Joronoy wrote:
Thank you, hairbag1, this was something I would not have known. I have no plans to head to the US, but this is very good to know. I did check my phone and it is not compatible. How do we know if we upgrade our phone what to get that would be compatible?

Good question. Seems like the mainstream cellphones are compatible...iPhones, newer Samies or maybe even newer Motorola's. Before you actually buy it, come here with make / model you're considering and someone can let you know.