Sim card didn't arrive

Matt972 — Thu, 13 Nov 2025 19:21:20 GMT

Expected delivery was Nov 11th and still has not been delivered.

Re: Sim card didn't arrive

softech — Thu, 13 Nov 2025 19:25:06 GMT

if you ordered the sim around Nov 8th and you see the "expected" date as Nov 11th, that is onl the expect date they send out the sim card, not the date you receive.

Sim card delivery from PM online could be as many as 3 weeks, but usually quicker like within a week.

If you waited over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim card didn't arrive

computergeek541 — Thu, 13 Nov 2025 19:32:22 GMT

topic Re: Sim card didn't arrive in Get Support

Sim card didn't arrive

Re: Sim card didn't arrive

Re: Sim card didn't arrive