topic Re: Charged twice in Get Support

Charged twice

Chris147 — Thu, 13 Nov 2025 18:41:13 GMT

Hello

Why did I get charged twice? Can you remove one charge please?

Thanks

Re: Charged twice

Dunkman — Thu, 13 Nov 2025 19:00:26 GMT

@Chris147

Are the charges pending ? Same amount? same day?

Check your payment history? Do you see extra available funds in your account?

Re: Charged twice

BKNS27 — Thu, 13 Nov 2025 23:07:46 GMT

@Chris147

Are you reading your bill correctly? One is for the purchase of your monthly plan and the other one is the top-up to pay for your monthly bill…basic accounting terms.

Re: Charged twice

computergeek541 — Fri, 14 Nov 2025 04:01:43 GMT

@BKNS27 wrote:
Are you reading your bill correctly? One is for the purchase of your monthly plan and the other one is the top-up to pay for your monthly bill…basic accounting terms.

One can't really fault customers for the confusion about this. At point, there was a left side and right side and/or a minus sign to denote a payment applied to the plan price, but unknown reasons, the self serve systems aren't programmed properly any more to show those important aspects.

Re: Charged twice

Chris147 — Fri, 14 Nov 2025 04:55:09 GMT

I tried paying for the bill but it was so darn difficult and wasn't going through and I really needed my phone to work so I had to change the plan. So it just happen that the old plan decided to charge it after I changed the plan

It was a very stressful situation