topic Re: No 5G Data in Get Support

No 5G Data

NikkiAshworth — Thu, 13 Nov 2025 15:35:56 GMT

Hello,

My 5G data has not been working since this morning (at 2 bars, not responding.) I am not able to send or receive emails, nor can access anything on line, as it takes a long time to upon or load, only to stop. This is the first time this has happened, and I am in a location I have never had issues with before so I don't think it's based on that.

Thank you!

Re: No 5G Data

hTideGnow — Thu, 13 Nov 2025 15:41:07 GMT

hi @NikkiAshworth

check if there is any outage in your area:
https://www.telus.com/en/bc/outages

and try Reboot phone and Reset network settings

Re: No 5G Data

NikkiAshworth — Thu, 13 Nov 2025 16:22:08 GMT

Hello! We figured out the issue was with my bank card, as my payment was renewing today. No more issues! Thanks very much.