topic Re: Port issue - Can't receive phone call and no moderator response in Get Support

Port issue - Can't receive phone call and no moderator response

THnewuser — Tue, 04 Jan 2022 23:14:54 GMT

I just port my 2 phone numbers from fido to public mobile and now I can't received calls.

But I can dial out and send text. I have send PM to moderator but no response.

Hope someone can resolve this for me.

Re: Port issue - Can't receive phone call and no moderator response

cmatassa — Thu, 21 Jun 2018 16:59:29 GMT

Hi @THnewuser,

If you just started the port for your phone lines, the process may take a few hours to complete.

Re: Port issue - Can't receive phone call and no moderator response

MacMe — Thu, 21 Jun 2018 17:11:16 GMT

It took about 2 hours for my port to be completed. The following steps might help:

-Reboot your phone

-Power off your phone and remove the SIM. Re-insert and power on

-Go into your phone's Cellular Network settings and manually select Public Mobile as your Network Operator.

Re: Port issue - Can't receive phone call and no moderator response

THnewuser — Thu, 21 Jun 2018 17:52:31 GMT

I already tried what you said before and my mobile network is showing public mobile.

But still can't receive phone call.

Re: Port issue - Can't receive phone call and no moderator response

THnewuser — Thu, 21 Jun 2018 18:07:38 GMT

It has been over 15 hours after porting. But still can't receive phone call.

Anyone know when will the moderator response to message?

I have sent message to moderator for few hours already. But still no response.

Re: Port issue - Can't receive phone call and no moderator response

stonechucker — Thu, 21 Jun 2018 18:36:04 GMT

@THnewuser,

You haven't said if these are mobile numbers, or landline / voip numbers.

There is a signifigant delay for the latter. Days actually.

However, if you haven't sent a PM to the moderator+_team, please do so, but not, as there is a promo, response times will be longer than normal (we've experienced this before on other promos)

Re: Port issue - Can't receive phone call and no moderator response

THnewuser — Thu, 21 Jun 2018 19:41:58 GMT

Issue is resolved with the moderator.

Thanks everyone for your support.