Need help porting in number for flip phone

amkubrin — Wed, 12 Nov 2025 05:24:00 GMT

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.

Is there a PM agent in the community who can help me?

Re: Need help porting in number for flip phone

softech — Wed, 12 Nov 2025 09:29:48 GMT

@amkubrin what was the exact problem for your porting request?

Since you have a subscription with PM already, you just need to login My Account, go to Profile page and click Transfer phone number.

If the system says the number cannot be transferred, tell us the area code and the next 3 digits of the phone number and we can confirm

But If you are porting a number from Koodo Prepaid account, or if you still need PM CS agent to help, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Need help porting in number for flip phone

BKNS27 — Wed, 12 Nov 2025 09:43:16 GMT

@amkubrin

Before porting over to PM. Check to see if your flip phone is VoLTE compatible. Here is more information then enter the IMEI of the phone for compatibility.

https://www.publicmobile.ca/en/get-help/articles/volte

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Need help porting in number for flip phone

Re: Need help porting in number for flip phone

Re: Need help porting in number for flip phone