topic Re: Help please in Get Support

Help please

Felix12312 — Tue, 04 Jan 2022 23:14:49 GMT

So it's been about 3 days since I switched from Koodo to Publicmobile and I still have no access to any data,text or talk. I also cannot port my number, so essentially I got charged just to lose all my cell phone useage. I've tried emailing the Mods but get no replies in return. What can I do? is there a way to get a refund?

Re: Help please

twestacott — Fri, 11 Nov 2016 20:28:41 GMT

@Mary_M@Shazia_K@Saray_O

Can a MOD help this user out?

Re: Help please

jimmyche — Fri, 11 Nov 2016 20:34:39 GMT

I would also suggest you to send mod a private message with your phone number and account number asap so you can get in line for help. You should also try facebook message PM as I have quicker response with facebook message.

Re: Help please

Felix12312 — Fri, 11 Nov 2016 20:41:07 GMT

Hey thanks, I have tried private messaging the Mods but I guess they're swamped with messages so I haven't got replies. How did you manage to facebook message them?

Thank you

Re: Help please

Mary_M — Fri, 11 Nov 2016 21:05:00 GMT

Hey @Felix12312

Thank you for bringing this to our attention !

I have looked into your account, seems like something went wrong in the back-end. Our team is looking into this at the moment, I'll be sending you a private message shortly.

Respectfully,

Mary