topic Re: Contact Live Person in Get Support

Contact Live Person

Obediah — Tue, 11 Nov 2025 22:57:18 GMT

I recently lost the debit card that is used to pay my monthly fee. It took 3 days for a new card to arrive.

Before I had a chance to make the change to my account and add the new debit card, I received notice

from Public that my account was essentially suspending pending payment. No problem I thought - my new

card just arrived. Now all of a sudden, I'm paying almost $4 extra per month.

Is it possible to communicate with a human at Public Mobile?

TheSterlinger — Tue, 11 Nov 2025 19:11:30 GMT

slusagm — Tue, 11 Nov 2025 19:09:26 GMT

Yes, you can talk to support directly, but via messaging

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

hairbag1 — Tue, 11 Nov 2025 20:20:35 GMT

how do you figure you're paying $4 more ? All of the old $15 plans are now $18 plus taxes and fees, so that may be what you're seeing.

Did you have referrals drop off and now you no longer get those Rewards. Did you upgrade to a different plan than original ?