topic Re: Porting number from Fizz to Public didn't go through in Get Support

Porting number from Fizz to Public didn't go through

DriverMtl — Wed, 05 Nov 2025 18:24:18 GMT

Quick question. When you try to enter the account number, and it doesn't work, do you get to try again, or do you have to contact PM in order to try again?

Thanks!

Re: Porting number from Fizz to Public didn't go through

slusagm — Wed, 05 Nov 2025 17:31:22 GMT

You need to try it again. If the error is about not enough digits, add 0 to the front

If you still cannot get through that step, then get a new number first to complete activation and ask PM to help after

Re: Porting number from Fizz to Public didn't go through

DriverMtl — Wed, 05 Nov 2025 17:33:48 GMT

So you are saying that when it doesn't work, you can immediately try again without having to contact anybody?

Re: Porting number from Fizz to Public didn't go through

slusagm — Wed, 05 Nov 2025 18:19:48 GMT

it depends where you are in the Subscription process

if you actually gone all the way to step 6 and then get that error via email, then you will need to contact PM porting team. let me know and I can send you the number

but if you are still at step 4 for choosing phone number, then you can still choose new number

Re: Porting number from Fizz to Public didn't go through

DriverMtl — Wed, 05 Nov 2025 18:25:13 GMT

Actually, I'm still waiting on my SIM card. I hope to activate with my phone # from old provider. It's just with all these horror stories about whether to add four zeros to the Fizz account # before, after or not at all, I'm quite worried. Nobody seems to have a definitive answer that works 100% of the time.

Re: Porting number from Fizz to Public didn't go through

slusagm — Wed, 05 Nov 2025 18:29:33 GMT

if you are still waiting for sim card, you are not at the stage of putting in porting request yet

after you got the sim card, download PM app, login and it will give you the chance to submit porting request. Many ported from Fizz without issues, so no worries.

just in case you need help, message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting number from Fizz to Public didn't go through

DriverMtl — Wed, 05 Nov 2025 18:32:36 GMT

Thanks! I have the app, it is waiting for me to complete my activation. But the others ported from Fizz how? add four zeros or not? And before or after Fizz number? That's the part I can't seem to get a clear answer for.

Re: Porting number from Fizz to Public didn't go through

CSA_PM — Wed, 05 Nov 2025 18:57:10 GMT

Hello @ DriverMtl,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting number from Fizz to Public didn't go through

KimmyP — Mon, 10 Nov 2025 14:59:02 GMT

This is DriverMtl again, trying to activate my wife's account. Exact same problem. It says incorrect Fizz account number, which is not true. Submitted a ticket # 612114-194. I just hope they answer in time. Maybe someone is working on it, as I just received a SECOND text from Fizz, asking me to confirm transfer request.

Re: Porting number from Fizz to Public didn't go through

DriverMtl — Tue, 11 Nov 2025 17:21:34 GMT

So, I transferred two accounts from Fizz to PM. Both with four zeros preceding the Fizz account number. Both failed, saying "wrong account number". Which it was NOT. I now believe the four zeros ahead of the 8 digit Fizz number does not work. A big thanks to the PM CSA team for manually doing the transfer both times, using the IMEI number!! (Be careful if you're thinking of doing it yourself using the IMEI. PM says that also leads to errors.) So, this topic remains without a solution. "Maybe" four zeros AFTER the Fizz number, who knows? But my problem was solved by the CSAs. Thanks again! We are now two new happy PM subscribers!

Re: Porting number from Fizz to Public didn't go through

computergeek541 — Tue, 11 Nov 2025 23:01:20 GMT

self solution removed