topic Re: Phone plan in Get Support

Phone plan

Mama03 — Tue, 11 Nov 2025 07:26:39 GMT

Hello,

I have made a payment but the plan isn't working. Id like to get this resolved ASAP before I go somewhere else.

Re: Phone plan

hairbag1 — Tue, 11 Nov 2025 06:45:53 GMT

@Mama03

have you tried shutting down the cellphone...then restart it .

If that fails, try a network re-set.

Re: Phone plan

Mama03 — Tue, 11 Nov 2025 16:22:47 GMT

Yes, and it hasn't worked still says i never paid yet it came out. I am not paying twice to see if it works the 2nd time

Re: Phone plan

Dunkman — Tue, 11 Nov 2025 16:30:37 GMT

@Mama03 wrote:
Yes, and it hasn't worked still says i never paid yet it came out. I am not paying twice to see if it works the 2nd time

@Mama03

When did you make the payment? There were some payment issues, but supposedly, it was fixed yesterday morning.

Check your payment history in your PM account. Do you see the addition of funds? Does your credit card history show the charge as pending or actually going through?

P.S. I will remove your solution since your issue has not been resolved yet.

Re: Phone plan

Mama03 — Tue, 11 Nov 2025 16:33:52 GMT

I made it lastnight.

Doesn't show any additional funds. But it has came out of my account.

Re: Phone plan

Dunkman — Tue, 11 Nov 2025 16:35:53 GMT

@Mama03

I will escalate your post to CSA_PM (PM employee) who should private message you within 30 minutes to sort things out.

Re: Phone plan

Mama03 — Tue, 11 Nov 2025 16:38:48 GMT

Okay

Thank you

Re: Phone plan

CSA_PM — Tue, 11 Nov 2025 16:47:36 GMT

Thank you for the escalation! The customer already has an open ticket and is currently being assisted by an agent.

Re: Phone plan

Dunkman — Tue, 11 Nov 2025 17:03:58 GMT

@Mama03

Sorry it looks like that you are already in contact with CS_Agent. Please continue with your conversation with that agent.

Re: Phone plan

Mama03 — Tue, 11 Nov 2025 17:08:07 GMT

It got resolved.

Re: Phone plan

Dunkman — Tue, 11 Nov 2025 17:11:30 GMT

@Mama03

That is good to hear. To help other customers, what was the issue? Did CS_Agent just credit your account?