topic Re: !! we're not able to process your payment at this time. Please try again later. in Get Support

!! we're not able to process your payment at this time. Please try again later.

kahgsb — Tue, 11 Nov 2025 14:30:19 GMT

What happened

Since yesterday, this message has been constantly appearing when I make a payment.

I also tried using the app, and it was the same.

Re: !! we're not able to process your payment at this time. Please try again later.

hairbag1 — Tue, 11 Nov 2025 14:58:47 GMT

try dialing 611 to hear current plan status and to make a renewal payment. You will need to know your Public Mobile pin number.

added..alternative is to start process of contacting Customer Support by clicking the orange bubble on lower right side of the page...if that fails, use this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: !! we're not able to process your payment at this time. Please try again later.

BKNS27 — Tue, 11 Nov 2025 15:06:03 GMT

@kahgsb

You can call 1-855-4PUBLIC from another phone to make payment.

Re: !! we're not able to process your payment at this time. Please try again later.

Dunkman — Tue, 11 Nov 2025 16:09:03 GMT

@kahgsb

The website has caching issues. Maybe try to clear cache first, incognito mode or a different web browser. Or try on a different device. Sometimes if you try too often on one credit card, it will be "locked" out for about 24 hours. You could try a different credit card if possible.