topic Re: Esim in Get Support

Esim

Tab81 — Tue, 11 Nov 2025 23:09:50 GMT

I downloaded an esim to my current phone last night thinking i could transfer it to my new phone(i now know i cant) but it didnt download onto this phone properly and now my current phone is in sos mode. I need this phone to work on cellular. Do i delete the esim?

Re: Esim

CSA_PM — Tue, 11 Nov 2025 14:16:08 GMT

Hello @ Tab81,

You’ll need to log into your online account from the new phone and purchase an eSIM.

Re: Esim

Tab81 — Tue, 11 Nov 2025 14:22:26 GMT

No i purchased it on my old phone and it said it didnt download properly and now my old phone wont work

Re: Esim

softech — Tue, 11 Nov 2025 14:22:42 GMT

@Tab81

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

But no worries if it does not work, work with CSA_PM for a solution

Re: Esim

Tab81 — Tue, 11 Nov 2025 14:24:51 GMT

I didnt receive an email with a qr code

Re: Esim

Tab81 — Tue, 11 Nov 2025 14:25:28 GMT

Is it possible to cancel the esim? I have a physical sim in this phone