topic Re: urgent new iPhone 17 set up in Get Support

urgent new iPhone 17 set up

jessy1234 — Tue, 11 Nov 2025 01:30:57 GMT

hi there, I just got an iPhone 17and Im currently transferring it over from my iPhone 13. it says that I need to contact public mobile to get instructions on how to setup my phone number on the new iPhone. can you please assist

Re: urgent new iPhone 17 set up

hTideGnow — Tue, 11 Nov 2025 01:33:04 GMT

hi @jessy1234

yours is an eSIM phone iPhone. Download PM app , login and go to Account page and Purchase Sim card and choose eSIM

Re: urgent new iPhone 17 set up

jessy1234 — Tue, 11 Nov 2025 01:34:17 GMT

will that mean I need to change my phone number?

Re: urgent new iPhone 17 set up

hTideGnow — Tue, 11 Nov 2025 01:36:06 GMT

hi @jessy1234

you will keep the same phone number. That's why login to the app using the same email address is very important step

Re: urgent new iPhone 17 set up

jessy1234 — Tue, 11 Nov 2025 01:37:50 GMT

thank you.