Cannot reach Customer Support Agent

Alexfriolet — Mon, 10 Nov 2025 23:41:58 GMT

How are we suppose to reach CSA when tickets submission doesn't work?

I need to change payment card but only get error message.

Re: Cannot reach Customer Support Agent

hTideGnow — Mon, 10 Nov 2025 23:44:14 GMT

if you cannot submit ticket using Chatbot, message them :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

for the payment issue, PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Cannot reach Customer Support Agent

hairbag1 — Mon, 10 Nov 2025 23:44:34 GMT

@Alexfriolet

use this link to dm Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Cannot reach Customer Support Agent in Get Support

Cannot reach Customer Support Agent

Re: Cannot reach Customer Support Agent

Re: Cannot reach Customer Support Agent