topic Re: Data not working in Get Support

Data not working

Blakem — Mon, 10 Nov 2025 22:38:47 GMT

I use an iPhone 12 mini and I’m not able to use data for any apps. Also can’t text. Everything works fine on wifi. I’ve restarted the phone checked settings. Everything seems ok. Can anyone suggest a fix?

Re: Data not working

hTideGnow — Mon, 10 Nov 2025 22:56:57 GMT

hi @Blakem

make sure Mobile Data is turned on. And Reset Network Settings on the phone

To turn on Mobile Data, go to Settings >, then click Cellular and toggle the Cellular Data switch to the on (green) position.

to reset network settings, to to Settings , then General and then click Transfer or Reset iPhone and then Reset, and click Reset Network Settings

Re: Data not working

hairbag1 — Mon, 10 Nov 2025 22:58:26 GMT

@Blakem

~~ok so more info please. Did you just activate your new Public Mobile account ? Did you initiate a port of your old number in to your new account~~ ? Never mind...I see you're an existing customer since 2023.

Re: Data not working

Blakem — Mon, 10 Nov 2025 22:58:13 GMT

I’ve been a customer of Public for 5 1/2 years and have not tried to port a new number

Re: Data not working

hTideGnow — Mon, 10 Nov 2025 22:59:55 GMT

hi @Blakem the porting number should not matter, but make sure you remove the old carrier'e sim card or disable the old carrier's eSIM