topic Re: Activation issue in Get Support

Activation issue

Elf1961 — Mon, 10 Nov 2025 05:59:51 GMT

I completed my online application and paid the required amount. I have not received an activation code.

Re: Activation issue

Dunkman — Sun, 09 Nov 2025 17:59:11 GMT

@Elf1961

Did you finish the activation via the PM app? Need to download the PM app to complete activation.

Re: Activation issue

Elf1961 — Sun, 09 Nov 2025 18:02:52 GMT

Yes, I downloaded the Public Mobile app on my cellular device and completed payment etc.

Re: Activation issue

Dunkman — Sun, 09 Nov 2025 18:12:44 GMT

@Elf1961 wrote:
Yes, I downloaded the Public Mobile app on my cellular device and completed payment etc.

@Elf1961

Try to reboot your phone to see whether that fixes things.

Otherwise, you will need to private message customer service agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wait times for response over weekends are variable.

Re: Activation issue

CSA_PM — Mon, 10 Nov 2025 19:42:43 GMT

Hello @Elf1961,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issue

computergeek541 — Mon, 10 Nov 2025 22:34:31 GMT

@CSA_PM wrote:
Hello @Elf1961,
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

This issue was escalated by a Public Mobile staff member. To my knowledge, the customer (Elf1961) should have been proactively contacted.