topic Re: Billing in Get Support

Billing

Barterb43 — Mon, 10 Nov 2025 21:30:13 GMT

Can someone explain something? My October payment came out of my account October 14 and this is only November 10 and another payment has come out? Thanks

Re: Billing

hTideGnow — Mon, 10 Nov 2025 21:32:51 GMT

hi @Barterb43

are you very certain the payment in Oct was 14th? PM is on a 30 days cycle, so payment date will move up. If you have been with PM for couple months, the payment date might have moved up and you were not aware

if this payment date was less then 30 days, ask PM support agent to check.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

BKNS27 — Mon, 10 Nov 2025 21:36:24 GMT

@Barterb43

PM is on a 30 days cycle so login to your account on the PM app or online and check when payment was taken out.

From your dates, it was only 27 days so check on your account.

If it was taken out earlier. Contact a CS_Agent for them to investigate by clicking on the Chat icon then type in Submit a Ticket. If that didn’t work then dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437