topic Re: Not Registered on Network in Get Support

Not Registered on Network

Since1957 — Sun, 09 Nov 2025 19:57:13 GMT

2 phones, 2 seperate accounts. Not Registered on Network at home, Okanangan Falls.
The wife went to the store 1 km away and the phone connected and worked. When she came back home, it no longer works. I'm at home and mine did not work during this time, as she tried to call me.
Last weekend, this occured briefly, during a sim removal. I though it was dirty contacts since I removed the sim again, cleaned it and replace, and the network came back. Now both phones not working.
Account active and current.

Re: Not Registered on Network

slusagm — Sun, 09 Nov 2025 20:03:48 GMT

Yes, confirm outage in your area due to power outages since midnight

https://www.telus.com/en/on/outages

Last update was 2pm:

Update 1

Service technicians have been engaged, and investigation is ongoing.

Re: Not Registered on Network

Since1957 — Sun, 09 Nov 2025 20:44:24 GMT

Thanks 🙂

Re: Not Registered on Network

TarValon — Sun, 09 Nov 2025 21:50:51 GMT

Telus, PM, Koodo, etc are all down in Okanagan Falls & Gallagher Lake. My son in Oliver says it works there, and in Penticton. It has been down since the early hours this morning. At least Telus is now acknowledging there is a problem. (Thank god we are with Rogers for Internet!)

Re: Not Registered on Network

slusagm — Sun, 09 Nov 2025 21:56:01 GMT

@TarValon

Telus, PM, Koodo and Bell, Virgin and Lucky all use the same Telus network towers.

Re: Not Registered on Network

Since1957 — Mon, 10 Nov 2025 19:26:19 GMT

We have Telus Internet, PM for phones. We had Internet the entire time. We couldn't call or text until Sunday afternoon, at which time texting came back. As of Monday am, we still have texting but no phone call ability. It dials and after 30 secs of blank, it drops.

Re: Not Registered on Network

slusagm — Mon, 10 Nov 2025 19:28:19 GMT

As of this moment, it is still showing outage in the area

Have you opened a ticket with PM to ask for more info? Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage