topic Re: Subscription expiration in Get Support

Subscription expiration

Connie2025 — Mon, 10 Nov 2025 22:41:13 GMT

I had a message that my services are on hold due to my subscription expiring. My phone does not work and it says that my next payment is due Feb

please help

Re: Subscription expiration

slusagm — Mon, 10 Nov 2025 18:41:44 GMT

Do you see button Pay and Resume Services Now? Click and pay

If you don't see it, use this link and manual load enough money to resume

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Subscription expiration

hairbag1 — Mon, 10 Nov 2025 19:16:23 GMT

@Connie2025

you can try dialing 611 to hear current plan status. You can also pay for renewal using your on-file payment card...you will need to know your Public Mobile pin.

added...BTW; sounds like you may have an old 90 day plan ? If so, log in to your account and have a peek at some of the newer plans available...you might be able to $ave some ca$h and have better features...ie; more data.