topic collect rewards in Get Support

collect rewards

gordy1 — Mon, 10 Nov 2025 18:03:37 GMT

I,ve had a public plan for over 5 years and have never down loaded the app till now. how do i get in to retrieve my reward points without starting all over again.

Re: Why can,t I redeem my points. I've been with public for 7 years

gordy1 — Mon, 10 Nov 2025 18:10:03 GMT

i can not even get into my account to redeem the points that are there.

Re: collect rewards

Sansan — Mon, 10 Nov 2025 18:10:51 GMT

Any rewards that you qualify for will be stored in your account. Just click on the Rewards Tabs and you will be able to a catalog.

Click on the catalog and it will show rewards available that you can choose from based on how much points you have accumulated.

You can choose data or minutes or payment towards your bill.

Re: Why can,t I redeem my points. I've been with public for 7 years

gordy1 — Mon, 10 Nov 2025 18:13:06 GMT

They want me to pick a plan first and go thriugh the steps but I,ve got a plan for 4 years now.

Re: collect rewards

slusagm — Mon, 10 Nov 2025 18:14:28 GMT

You don't need the app. just login My Account and click Rewards on the top right and you can access the rewards portal and check and redeem

Re: Why can,t I redeem my points. I've been with public for 7 years

slusagm — Mon, 10 Nov 2025 18:28:58 GMT

@gordy1 the pick a plan error is just the system cannot find your account

Ask PM to check and help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: collect rewards

computergeek541 — Mon, 10 Nov 2025 19:26:08 GMT

unnecessary repetition

Re: Why can,t I redeem my points. I've been with public for 7 years

CSA_PM — Tue, 11 Nov 2025 12:46:22 GMT

Hello @ gordy1,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage