topic Re: App in Get Support

App

alooby — Mon, 10 Nov 2025 16:36:11 GMT

I installed the Public Mobile app on my Galaxy S10. I have created an account and just received my sim card. When I go to login after I enter my email and password, two orange dots appear on the page of my phone and nothing happens after that. I have tried uninstalling the app and reinstalling it, but it didn't help. Help, please!

Re: App

Sansan — Mon, 10 Nov 2025 16:47:27 GMT

Can you install the app again and check for any updates and update it.

Also check if your phone is on the latest Android version.

Re: App

hairbag1 — Mon, 10 Nov 2025 17:02:46 GMT

@alooby

you can borrow someones cell to download the app to log in to your account and activate your plan. Once you have successfully activated, delete the app from friends cellphone.

Re: App

slusagm — Mon, 10 Nov 2025 17:04:41 GMT

Try uninstall and reinstall

Or you can try install on another phone and complete the activation using the app on another phone