topic Account Number in Get Support

Account Number

Muhammad_Dayala — Mon, 10 Nov 2025 16:30:28 GMT

Hello Team, I am associated with Public Mobile since 2021. My plan is $18.00 which was increased from $15.00, new data is 1GB effective November 2025. The data I had was 250 MB, at present the data still shows 250MB which should be 1GB. Please assist and create a TICKET.

Thank you!

Re: Account Number

Sansan — Mon, 10 Nov 2025 16:35:26 GMT

Refresh your device and try again.

Re: Account Number

Muhammad_Dayala — Mon, 10 Nov 2025 16:43:00 GMT

Hey, You need some information to verify my identity!

Re: Account Number

Sansan — Mon, 10 Nov 2025 17:07:38 GMT

No!!

We are customers.

If you refreshed, logged out and logged back in and it didn't change you have to ingage PM directly.

BUT.... did you switch yourself to the $18 plan, or PM increased your price?

If you allowed them to increase the price then the info is correct. You had to have manually upgraded to the $18 plan to get 1GB.

I had the 250 MB and I upgraded myself in October and it increased with the new benefits on my last renewal.

Check your account, there might be the same or equivalent offer there you can switch to with the increased data. Check under the Subscription and Add-ON tab.