topic Re: Plan increase in Get Support

Plan increase

Twix — Mon, 10 Nov 2025 15:02:03 GMT

I have my plan increased from 15 to 18. the service is the same. no headsup. what can i do ? i want to revert to my old plan. if i struggle for the extra few dollars difference means it is a big deal for me. in my view, to give away your bank account and they can take how much they want, is plain abuse. thank you.

Re: Plan increase

Twix — Mon, 10 Nov 2025 15:10:42 GMT

you are simply rude. no i idd not. i am the parent, the payor. my daughter must have received this on her phone which she ignored. if you do not have children better, clearly you have no idea. a proper notification should have been via email way before this would happen. and to start a response with "excuse me" is absolutely not acceptable.

Re: Plan increase

slusagm — Mon, 10 Nov 2025 15:16:05 GMT

Yes, that is a price increase and of course no chance of going back

All $15 plan is now $18

But check if your My Account Change Subscription page has the better $18 plan with 1GB, same price but more data

Re: Plan increase

Twix — Mon, 10 Nov 2025 15:19:31 GMT

Thank you. I did. My plan has the same service data is not increased.

Re: Plan increase

slusagm — Mon, 10 Nov 2025 15:24:07 GMT

@Twix

I meant check the Change Subscription page in My Account, they might have offer you another $18 plan on with 1gb, you can change it by clicking Change on Renewal to schedule a plan change. If you have to pay $18, better to choose one with most data

Re: Plan increase

Twix — Mon, 10 Nov 2025 15:33:23 GMT

Truly believe a company should provide proper notification in writting.

they are counting on these plans belonging to minors who are igoring an important message leaving the parents pay for the damage.

waiting for christmas or black friday, they way they dealt with this increase is completely unacceptable. my opinion of financial abuse stands for improper notification.

i submitted a ticket. thanks for your input.

this happened to me today , tomorrow it can happen to anyone, to include subscribers who does not see this a problem.

Re: Plan increase

HALIMACS — Tue, 11 Nov 2025 12:52:41 GMT

@Twix wrote:
you are simply rude. no i idd not. i am the parent, the payor. my daughter must have received this on her phone which she ignored. if you do not have children better, clearly you have no idea. a proper notification should have been via email way before this would happen. and to start a response with "excuse me" is absolutely not acceptable.

LOL @Twix

Perhaps you're unaware, but the users on this community thread aren't employees of Public Mobile.

There were notifications. I got them on the devices which contained the associated SIM cards on the subject $15 plans.

If they're children, perhaps use this as a learning opportunity to educate said children to communicate any messaging they receive to their parent(s).

If they're old enough to have a device, they ought to be old enough to know which messages they can ignore and which messages they ought to share with the persons paying for the services.