topic No SMS after transferring account in Get Support

No SMS after transferring account

JenniferS04 — Sun, 09 Nov 2025 22:45:52 GMT

I can send or receive sms messages. Toggled messages on and off. Updated software. Rebooted. No luck so it’s something on Public Mobile’s side. How do I contact support? And not via a method which requires verification via sms!!!

Re: No SMS after transferring account

Socrates8567 — Sun, 09 Nov 2025 22:49:40 GMT

@JenniferS04 wrote:
I can send or receive sms messages. Toggled messages on and off. Updated software. Rebooted. No luck so it’s something on Public Mobile’s side. How do I contact support? And not via a method which requires verification via sms!!!

Hello

If you've just transferred your account to public mobile, have you confirmed your other providers sim card is no longer active? Are you able to make and take calls? Is data working? What phone are you using? And finally, if porting from another service provider, sometimes a network reset on your phone then rebooting can help.

Re: No SMS after transferring account

hTideGnow — Mon, 10 Nov 2025 00:20:27 GMT

hi @JenniferS04

can you make outbound calls? and receiving inbound calls?

if text is the only issue, we have seen situations that it needs PM support agent to refresh the account to make it work. So, you will need to message support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage