topic Re: Account access in Get Support

Account access

Sunnysingh87 — Sun, 09 Nov 2025 23:12:47 GMT

Hi when i log into the public mobile app on the first page its asking me to choose a plan instead of accessing my account which I already have for few years

Re: Account access

hairbag1 — Sun, 09 Nov 2025 22:42:53 GMT

@Sunnysingh87

using the web version, clear history and cache files. Then see if you can log in to your account.

Re: Account access

Socrates8567 — Sun, 09 Nov 2025 22:44:13 GMT

What that means is your email and account aren't connected. A csa needs to fix it. Y

Please use the direct link to contact a csa. They will reply to your mailbox here.