Can't log into Public Mobile app

andyk56 — Mon, 10 Nov 2025 05:58:29 GMT

I set up my subscription on my computer and installed the PM app. But I can't log into the app, so I can't proceed.

My goal is to port in my old number.

Re: Can't log into Public Mobile app

slusagm — Sun, 09 Nov 2025 18:46:52 GMT

You need the app to complete the activation. If it is about 2fa, it will send to your email

If you still cannot proceed, aak PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: