topic Re: New Account and New Service in Get Support

New Account and New Service

qt_jojo — Sun, 09 Nov 2025 17:42:36 GMT

I'm brand new to the platform. I purchased a physical sim yesterday in order to create a new account and subscribe to a new service. I went through the process of creating a new account with eversafe. I was then able to enter the numbers for my SIM card and select a subscription and a new number using the app on my phone. It appeared the I completed the process but after about 2 hours now, I still don't have service.

I cannot login into my account now since getting a new phone number. When I first log in, the 2FA code is sent to my email. I go retrieve it and enter accordingly. So that's good. But then I get prompted to verify my number, which is my new PM number. Since I don't have service yet I never get it. I don't see the option "Didn't get the code?"

Looking for some direction if anybody can provide one.

Thanks in advance.

Re: New Account and New Service

Dunkman — Sun, 09 Nov 2025 17:53:19 GMT

@qt_jojo

First check if your credit card was charged. If charged, new activation with new phone number should be almost immediate. No need to wait.

Maybe try a reboot of your phone.

If still issues, you will need to private message customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Account and New Service

qt_jojo — Sun, 09 Nov 2025 18:02:22 GMT

Appreciate the prompt response @Dunkman. I've reset network settings and reboot the phone a bunch of times. Still no luck. I also see the charge against my credit card. I'll try sending PM to the customer service agent.

Re: New Account and New Service

CSA_PM — Mon, 10 Nov 2025 19:44:39 GMT

Thank you for the escalation! The customer is in contact with an agent.