topic Re: Serivce broken? in Get Support

Serivce broken?

Jarr — Sun, 09 Nov 2025 17:44:47 GMT

There's low and no service in ok falls, BC

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Re: Serivce broken?

Dunkman — Sun, 09 Nov 2025 17:50:39 GMT

@Jarr

Did you have service before? Maybe try a simple reboot of your phone.

You can check the telus outage map:

https://www.telus.com/en/bc/outages

Re: Serivce broken?

Jarr — Sun, 09 Nov 2025 17:51:58 GMT

Yep. Had full bars. Now it spots in and out. Wi-Fi works fine. Have rebooted phone. It's a service issue.

Re: Serivce broken?

Jarr — Sun, 09 Nov 2025 17:52:42 GMT

Also Telus won't let you report ansrlervice disruption unless you see the damaged equipment, so that map is useless.

Re: Serivce broken?

Jarr — Sun, 09 Nov 2025 17:55:38 GMT

First thing the AI says to do, and the only helpful step. Absolutely this was the first thing I did

Re: Serivce broken?

Dunkman — Sun, 09 Nov 2025 17:57:28 GMT

@Jarr

You could also try a network reset of phone (note: this will erase any saved Wifi password)

Otherwise, you could report your situation to customer service agent. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket. CSA will respond within a few hours (hopefully quicker).

Re: Serivce broken?

Jarr — Sun, 09 Nov 2025 17:58:59 GMT

No. It's a service issue. It's not my phone. Gawd.

youre making a lot of assumptions. I work in Tech. This isn't a useful step.

Re: Serivce broken?

Dunkman — Sun, 09 Nov 2025 18:14:05 GMT

@Jarr wrote:
No. It's a service issue. It's not my phone. Gawd.
youre making a lot of assumptions. I work in Tech. This isn't a useful step.

@Jarr

I am just a customer like yourself. Offering advice. You will need to contact customer service agent (ie. PM employee) for further help.

Re: Serivce broken?

hairbag1 — Sun, 09 Nov 2025 18:27:38 GMT

@Jarr

sounds like a local network issue. Hopefully to be resolved locally in short order.
I'm in west Koot's and service is perfect.

Re: Serivce broken?

TarValon — Sun, 09 Nov 2025 18:41:52 GMT

I'm also in Okanagan Falls . My phone does not have service (just says Emergency Calls Only). Likewise my husband's phone, and my son who lives in Oliver. Not on the Telus outage map. I've put in a ticket to Customer Service, but maybe do the same.