topic Re: Number is not assigned in Get Support

Number is not assigned

Ron41 — Mon, 10 Nov 2025 06:02:29 GMT

When someone calls me it says number is not assigned like 50 percent of the times.

Re: Number is not assigned

slusagm — Sun, 09 Nov 2025 15:38:28 GMT

But do you receive any incoming calls at all?

ask PM to check and reprovision your account if needed, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number is not assigned

Dunkman — Sun, 09 Nov 2025 16:40:07 GMT

@Ron41

Which model phone are you using? Is your phone VoLTE compatible with Pubic mobile network?

If not VoLTE compatible, you may have issues with voice calling depending on your location and nearest cell phone tower.

https://www.publicmobile.ca/en/get-help/articles/volte

Number is not assigned

Ron41 — Tue, 27 Jan 2026 20:23:17 GMT

When someone calls me it sometimes says number not assigned

Re: Number is not assigned

hTideGnow — Tue, 27 Jan 2026 20:24:23 GMT

hi @Ron41

try Reboot phone and Reset network settings and test calling again

Re: Number is not assigned

Ron41 — Tue, 27 Jan 2026 20:35:02 GMT

Tried does not work