topic Re: No Transfer Text in Get Support

No Transfer Text

StaceyMoriarty — Sun, 09 Nov 2025 12:11:44 GMT

When setting up the transfer of my number to Public, I didn't receive a text from Bell to authorize the movement within the 5 hours. I didn't receive one at all. Now I have 2 networks showing on my phone. I don't want to remove my old SIM card until I know my account with them is clos

Re: No Transfer Text

softech — Sun, 09 Nov 2025 12:36:24 GMT

@StaceyMoriarty

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed